From critical bug fixes to proactive monitoring and security, choose a support package that keeps your platform performing at its best, so you can focus on growing your business.
An application doesn't stop needing care after launch. Without ongoing support, issues compound, security risks grow, and user experience suffers. A structured maintenance plan protects your investment and keeps everything running smoothly.
Slow load times, broken features, and unresolved bugs drive users away. Consistent maintenance ensures a smooth, professional experience every time.
Platforms, libraries, and dependencies change fast. Falling behind creates technical debt that becomes exponentially more expensive to fix later.
A single outage can cost thousands in lost revenue and damage your reputation. Proactive monitoring catches problems before they escalate.
New vulnerabilities emerge constantly. Regular security scans and patching keep your application and infrastructure protected against the latest threats.
Four flexible packages designed to match the scale and complexity of your application. Each plan includes a dedicated support channel and priority handling.
See exactly what each package includes, from basic support to enterprise-grade coverage with security scanning and real-time support.
| Package Benefits | Support | Starter | Plus | Extreme |
|---|---|---|---|---|
| End User Support | ✓ | ✓ | ✓ | ✓ |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Consultation Support | ✓ | ✓ | ✓ | ✓ |
| Content Updates | — | ✓ | ✓ | ✓ |
| Bug Fixes | — | ✓ | ✓ | ✓ |
| Application changes | — | ✓ | ✓ | ✓ |
| Graphic & UI Design Support | — | ✓ | ✓ | ✓ |
| Application Support (Patches and Updates) | — | ✓ | ✓ | ✓ |
| Customer Portal with Support Tickets | — | ✓ | ✓ | ✓ |
| Uptime Alerts | — | ✓ | ✓ | ✓ |
| Phone Support | — | — | ✓ | ✓ |
| Server Support (Patches and Updates) | — | — | ✓ | ✓ |
| Continuous Hardware and Software Monitoring | — | — | ✓ | ✓ |
| Service Level Agreement | — | — | ✓ | ✓ |
| Periodic Security & Vulnerability Scans | — | — | — | ✓ |
| Real Time Support | — | — | — | ✓ |
| Minimum Contract Period | — | — | 3 Months | 6 Months |
| Included Service Hours | 5 h | 10 h | 20 h | 35 h |
| Monthly Cost | $50 | $180 | $250 | $400 |
While we strive to provide fast responses to all clients, SLA-backed response times apply to "Plus" and "Extreme" package holders. Every issue is categorized and prioritized based on impact.
| Severity Level | Issue | Response Time |
|---|---|---|
| Outage | Server down time (cyber attack, high traffic, software/infrastructure failure) | Immediate |
| Critical | Failure with regular updates, cyber security concern | Within 2 Hours |
| Urgent | End-user effect started | Within 4 Hours |
| Important | The execution potential affects at random that has not tended to | Within 6 Hours |
| Monitor | The issue tended to arise, but it could have an impact on the future | Within 24 Hours |
| Informational | General Support, Questions, Clarifications | Within 48 Hours |
Getting started with a support package is straightforward. Here's how it works from day one.
Review the packages above and select the one that best fits your application's needs. Not sure? We'll help you decide during a free consultation.
We confirm the scope of maintenance that covers your application, server, and specific requirements and agree on the terms before signing the agreement.
We set up your customer portal, configure monitoring, establish communication channels, and set up necessary access to your application and infrastructure.
You can contact us through relevant channels or submit tickets through your portal. We respond within the SLA window and keep you updated on progress until resolution.